At x88bet, protecting your personal data is a core responsibility — not an afterthought. This Privacy Policy explains exactly what information we collect from Bangladesh players, why we collect it, how we use and store it, and the rights you hold over your own data.
This Privacy Policy ("Policy") describes how x88bet ("Platform", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("Player", "User", "you") who access or use the x88bet website, mobile web application, and all associated betting and gaming services (collectively, the "Services").
x88bet is committed to handling your personal data responsibly and transparently. We operate the x88bet platform for players based in Bangladesh and process personal data in accordance with recognised international data protection principles, including those aligned with the General Data Protection Regulation (GDPR) where applicable as a matter of best practice.
By accessing the x88bet platform or registering an account, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy is incorporated by reference into our Terms & Conditions and should be read alongside them.
For the purposes of this Policy, x88bet acts as the data controller with respect to personal data collected from players accessing the platform at x88bet.bio. The data controller is responsible for determining the purposes and means of processing your personal data.
If you have any questions, concerns, or requests relating to this Policy or to the processing of your personal data by x88bet, you may contact our data team via the Support page. All privacy-related correspondence will be acknowledged within 5 business days Bangladesh Standard Time (BST, UTC+6) and resolved within 30 calendar days wherever possible.
x88bet collects personal data in several categories depending on your level of engagement with the platform. The following table summarises the main categories of data we collect and examples of the specific data points within each category.
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, national identity card (NID) number, passport number |
| Contact Data | Email address, phone number, residential address (city, district, division in Bangladesh) |
| Account Data | Username, encrypted password, account registration date, account status, login history |
| Financial Data | bKash account number, Nagad account number, Rocket account number, bank account details, deposit and withdrawal history, transaction amounts in BDT |
| Transaction Data | Betting history, game session records, wager amounts, win/loss records, bonus usage records |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, mobile network operator (e.g., Grameenphone, Robi, Banglalink) |
| Usage Data | Pages visited, features accessed, session duration, click paths, game preferences, search queries |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions |
| Verification Data | Copies of identity documents submitted for KYC verification, selfie images where required for identity confirmation |
x88bet does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or criminal record data unless strictly required by law or regulatory directive for anti-money-laundering (AML) compliance purposes.
The majority of personal data x88bet holds about you is provided directly by you through your interactions with the platform. This includes data provided when you register an account, complete identity verification (KYC), make a deposit or withdrawal, place a bet, contact our support team, or respond to a promotional survey.
When you access the x88bet platform, certain technical and usage data is collected automatically through cookies, server logs, and similar tracking technologies. This data is collected to ensure the security and performance of the platform, to detect fraud, and to improve user experience. Please refer to Section 9 of this Policy for full details on our use of cookies.
x88bet may receive personal data about you from third parties in specific circumstances, including:
x88bet processes your personal data only where there is a legitimate legal basis for doing so. The table below outlines the primary purposes for which we process your data and the corresponding legal basis for each.
| Purpose | Legal Basis |
|---|---|
| Creating and managing your x88bet account | Performance of a contract (our Terms & Conditions) |
| Processing deposits and withdrawals in BDT | Performance of a contract; legal obligation |
| Identity verification (KYC) and age verification (18+) | Legal obligation; legitimate interest |
| Fraud prevention and anti-money-laundering (AML) checks | Legal obligation; legitimate interest |
| Responsible gaming monitoring and intervention | Legitimate interest; legal obligation |
| Customer support and resolving disputes | Performance of a contract; legitimate interest |
| Sending transactional communications (account alerts, withdrawal confirmations) | Performance of a contract |
| Sending promotional communications and bonus offers (opt-in only) | Consent (you may withdraw at any time) |
| Platform analytics and service improvement | Legitimate interest |
| Compliance with legal and regulatory requirements | Legal obligation |
Where x88bet relies on your consent as the legal basis for processing (for example, for promotional emails), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent, contact our support team via the Support page or use the unsubscribe link in any marketing email.
x88bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
We engage carefully selected third-party service providers to assist in operating the x88bet platform. These providers act as data processors on our behalf and are contractually bound to handle your data only in accordance with our instructions and this Policy. Categories of service providers include:
x88bet may disclose your personal data to law enforcement authorities, regulatory bodies, financial intelligence units, or courts of competent jurisdiction where we are legally required to do so — for example, in response to a court order, subpoena, or an AML/CFT (Countering the Financing of Terrorism) investigation. We will notify you of such disclosures where permitted by law.
In the event of a merger, acquisition, or sale of all or substantially all of the x88bet business, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify affected players via the email address on file prior to any such transfer and will ensure the receiving entity is bound by privacy obligations equivalent to those in this Policy.
Where personal data is transferred to service providers located outside of Bangladesh, x88bet ensures appropriate safeguards are in place — such as contractual data protection clauses — to maintain the level of protection required by this Policy.
x88bet retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following retention periods apply as a general guide:
When personal data is no longer required, x88bet will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised data (which can no longer be linked to any individual) may be retained indefinitely for statistical analysis and platform improvement purposes.
x88bet implements a layered approach to data security designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:
While x88bet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, x88bet will notify affected players without undue delay and will take all steps necessary to contain and remediate the breach.
x88bet uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot be used to access files on your device.
You can control cookie settings through your web browser's privacy settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling strictly necessary cookies will impair your ability to use core x88bet platform features, including account login. For guidance on managing cookies in your specific browser, consult your browser's help documentation.
As a player on the x88bet platform, you hold the following rights in relation to your personal data. x88bet will honour all valid requests in accordance with applicable data protection principles, ordinarily within 30 calendar days of receipt.
To exercise any of the above rights, please contact the x88bet support team through the Support page. We may need to verify your identity before processing your request. There is no fee for exercising your rights under normal circumstances; however, x88bet reserves the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.
The x88bet platform is strictly for individuals aged 18 and above. x88bet does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has provided personal data to x88bet without your consent, please contact our support team immediately via the Support page. Upon confirmation, we will promptly delete all personal data associated with that account and close it in accordance with our underage account procedures.
x88bet uses age verification as part of its KYC process to identify and prevent underage registration. Any account found to belong to a player under 18 years of age will be permanently closed, and all associated funds — including any winnings — will be forfeited.
x88bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the email address associated with their account prior to the changes taking effect, and we will update the "Effective Date" displayed on this page.
We encourage you to review this Policy periodically to stay informed about how x88bet protects your personal data. The most current version of this Policy will always be available at x88bet.bio/privacy-policy. Continued use of the x88bet platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way x88bet handles your personal data, please do not hesitate to reach out. Our data protection team is available as part of the x88bet support function, 24 hours a day, 7 days a week.
You may contact us via the Support page on the x88bet platform. For written correspondence, you may also email us at: [email protected] (plain text — not a clickable link). We aim to acknowledge all privacy-related enquiries within 5 business days and to resolve them fully within 30 calendar days, Bangladesh Standard Time (BST, UTC+6).
Your Data, Our Commitment
Six principles that guide our approach to data protection across every aspect of the x88bet platform.
Every data transmission between your device and x88bet is protected by 256-bit SSL/TLS encryption — the same standard used by major banks. Your account details, payment information, and personal data are never exposed in transit.
x88bet does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is used solely to operate and improve your experience on the x88bet platform and to meet legal obligations.
Where x88bet relies on your consent to process data — such as for promotional emails — you can withdraw that consent at any time. Our support team can action your request within 5 business days, no questions asked.
You can request a full copy of all personal data x88bet holds about you at any time. We will provide this in a structured, readable format within 30 days of your verified request, free of charge under normal circumstances.
Once your data is no longer needed for its original purpose and our legal retention obligations are satisfied, x88bet will securely delete or anonymise it. You may also formally request erasure of your data by contacting our support team.
x88bet does not knowingly collect data from anyone under 18. Our KYC process includes mandatory age verification for all accounts. If underage registration is detected, the account is closed immediately and all associated data is deleted.
Your privacy is protected every step of the way. Explore x88bet's games, check out our FAQ, or log in to your account and start playing today.